How to Select an Insurance Company

By Lorna Greenwood


Caveat emptor - Let the buyer beware! Unfortunately, it's difficult area to be well informed in insurance for many consumers because of the number of insurance companies, kinds of coverage and similarity of names. Add to that the global aspect of the modern business climate, and the struggle can be even greater.

If you're looking for coverage for your home or car, chances are you're familiar with the companies you contact for quotes. Many insurance companies advertise in trusted areas and have long-standing reputations. You know them. When a consumer steps out in a new arena, it pays to be even more informed.


For example, one of the fastest growing industries is Medical Tourism, in which patients travel for health care.

Typically the patient travels overseas for cost savings, often to gleaming facilities with skilled surgeons and other healthcare providers. The cost savings can begin from the ground up, with state of the art facilities being constructed for 1/5 the cost for the same building in the US. Complications can arise from surgery performed anywhere. When patients travel for healthcare savings, they want to know that if a complication arises, they won't see their savings erode. Specialty insurance can cover trip cancellation, travel accident, complications of surgery and more to alleviate that concern.

Because they are specialty policies, they can vary widely. It's important for consumers to compare coverage to ensure they're getting coverage that truly meets their needs. A side by side comparison is important in this regard. Ask about exclusions, coverage periods, deductibles, taxes and fees, etc.

Further, new trends and industries create opportunities for unscrupulous offers from fictitious insurance companies. Because they can appear to be very official, and perhaps claim to be organized outside the US, consumers may feel that they fictitious company is real and legitimate. These bad apples don't spoil the whole bunch, but they can certainly leave a bad taste when they're chosen by mistake!

Insurance companies cannot be set up overnight in any country, and are either listed or reviewed by companies who rate insurers, such as Standard & Poor's or A.M. Best. Even foreign companies are rated, or at least listed (if they have not been in business long enough or otherwise don't meet the criteria to be rated.)

I recently came across a policy that was offered to medical tourists as a patient's version of Malpractice insurance. It is conceivable, but very unusual for a patient to be able to purchase malpractice insurance on a doctor (and I would add that a patient who experiences a complication of surgery would want coverage whether it was the result of malpractice or not.) It included a claim deposit that the patient had to pay if he needed to make a claim. Such requirements are highly unusual, and should prompt the consumer to investigate the validity of the company and the policy.

Consumers should always check insurance companies out, either through their trusted agent or by asking A.M. Best (www.ambest.com) or other rating companies directly. Also check with the Better Business Bureau and your state department of insurance for complaints. Consumers should also ask the insurance company who handles their product, so they know they're dealing with the right and authorized agent. An insurance company can be a victim of an unscrupulous person as well as can a consumer, when someone pretends to represent the insurance company. And unfortunately, if money is paid to a fictitious company, it can be very difficult to recover - if it can be recovered.

If in doubt, call on your trusted insurance agent to help you navigate the waters. Get quotes from several companies, check out the companies and agents, compare coverage forms, and move forward knowing that while no insurance policy is everything to everyone, you've made an informed choice for the best option for your needs.


Lorna Greenwood, WCS, CRM, CIC, CISR, ACSR is Program Manager at US Risk Underwriters, Inc. in Dallas, Texas with over fifteen years of experience in the insurance industry, plus ten years experience in real estate investment portfolio management. Visit http://usrisk.com/medtour.htm and http://www.usrisk.com/uw_vocal.htm for more information on her programs. Lorna underwrites MedTour Pro - coverage for Medical Tourism Facilitators, Employers who offer Medical Tourism Benefits to employees; and MedTour - coverage for the medical tourist.

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